FREQUENTLY ASKED QUESTIONS

HOW DO PRE-ORDERS WORK?

As a growing independent brand, some of our pieces are made available on a pre-order basis. This allows us to produce in limited quantities, reduce overproduction and focus on creating pieced you’ll love for years to come.

Estimated lead times can be found on each product page, and we’ll keep you updated throughout the process.

CAN I CANCEL MY PRE-ORDER?

As production is planned based on customer demand, pre-orders may only be cancelled within 24 hours of purchase. After this time, materials and production may have already been allocated to your order. If you have any concerns regarding your order, please contact us and we will do our best to assist.

HOW LONG DOES MY ORDER TAKE TO ARRIVE?

Ready-to-ship items are typically dispatched within 1-3 business days. Delivery times vary depending on your location and selected shipping method. For pre-order items, please refer to the estimated lead times provided on the product page.

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on your location and the shipping method selected at checkout. Any applicable shipping charges will be displayed before you complete your purchase.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customs duties and import taxes may apply depending on your country and are the responsibility of the customer.

RETURNS & EXCHANGES

We hope you love your Zahra Zahid purchase. As a small independent brand, we are currently unable to offer refunds for change of mind purchases. Eligible items may be returned within 14 days of delivery for an exchange or store credit. All returned items must be unworn, unwashed and returned in their original condition with tags attached.

HOW DO EXCHANGES WORK?

We are happy to offer exchanges on eligible items within 14 days of delivery, subject to stock availability. If your preferred size is unavailable, a store credit will be issued so you can find something you love at a later date. To arrange an exchange, please contact our team and we will be happy to assist.

DO YOU OFFER GIFT CARDS?

Yes, Zahra Zahid gift cards are delivered digitally by email and can be redeemed online at checkout. Gift cards do not expire and make the perfect gift for someone special.