Refund policy
Exchanges
At Zahra Zahid, we hope you love every piece you receive.
As a small independent brand producing in limited quantities, we are currently unable to offer refunds. However, we are happy to offer exchanges for eligible items.
To be eligible for an exchange, items must be:
- Unworn
- Unwashed
- In their original condition
- Returned with all tags attached
Exchange requests must be made within 14 days of delivery.
Customers are responsible for return postage costs unless an item arrives faulty or incorrect.
To request an exchange, please contact: info@zahrazahid.com
Please note exchanges are subject to stock availability. If your requested size or colour is unavailable, store credit may be offered.
Faulty or Incorrect items
If you receive an item that is faulty or incorrect, please contact us within 48 hours of delivery with photographs and a description of the issue. We will work with you to resolve the matter as quickly as possible.
Questions
If you have any question regarding exchanges, sizing or your order, please contact:
We’ll be happy to assist.